From the product page, choose the color and size you need, enter or upload the text you want to customize.

After completing the above operations, add it to the shopping bag.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

Login. If already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Your order can be paid with a credit or debit card. We also accept payments made through PayPal and Western Union.

We only production and ship your order once all the payment and delivery details have been approved(All charges for delivery will appear directly on your checkout page after you have selected your shipping address). Production takes 2-4 working days to complete.

Normal shipping time:
Regular: Orders should arrive within 7-12 working days.
Expedited: Orders should arrive within 3-8 working days.

Note: There may be time differences in different countries. If you want to know the more accurate time in your country, please consult online customer service or send us a message at hello@vexilpod.com

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Black Friday, Cyber Monday, Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year).

 *Please note: During these times, all delivery times will be affected. We do our best to update shipping times on our website however we can’t guarantee the accuracy of the information. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.

You can track your order in three ways:

1. Clicking on the tracking number you’ll receive in an email from us after your order is sent out.

2. Sign in to your account to track your order.

3. Contact us at hello@vexilpod.com if you want customer service to help you with tracking your order.

If you wish to change your shipping address, please contact either our Live Chat or Customer Service team within 30 minutes of placing your order. Our Live Chat widget can be found on the bottom right hand side of your screen. Our Customer Service team are reachable via hello@vexilpod.com

If your request is made out of business hours, your request will be processed the following day, and you will receive confirmation once your shipping address has been changed.

You will need to include your order number, the current shipping address postcode and the full shipping address that you wish to have your parcel shipped to in your message, so that we can service your request as quickly as possible.

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

You may return or exchange (for color or size) any item you have purchased through the vexilpod.com website within 15 days after the products are received.

Please refer to our Return & Refund Page for details.

Refunds can take up to 7 working days from the day we receive your return in our warehouse. Once processed, the funds should appear back in your account within 24 – 48 hours, if your order was placed with PayPal this can take up to 10 days.

If you would like to cancel your order, please contact either our Live Chat or Customer Service team within 30 minutes of placing your order. Our Live Chat widget can be found on the bottom right hand side of your screen. Our Customer Service team are reachable via hello@vexilpod.com

For any order cancellation requests whilst we are out of business hours, we will aim to process these within the first 30 minutes of the following working day.

You will receive confirmation once your order has been cancelled.

*Please note: 
1. If your order is scheduled for production, cancellation will deduct 10% of the actual payment amount as a custom parts fee.
2. Once your order has been shipped, we are unable to cancel the order or make changes to it. Even if you have not received tracking information, your order is in the transport stages.

We can currently deliver to the following countries:
United Kingdom
Germany
France
Italy
Spain
Portugal
Switzerland
Poland
Netherlands
Finland
Chile
Czech Republic
Belgium
Austria
Canada
Australia
Japan
South Korea
Singapore
Malaysia
IndonesiaThailand
Vietnam
Philippines
Saudi Arabia
United Arab
EmiratesRussia 

We will be committed to serving the world.

At vexilpod.com , we ship international packages DDU (duties and taxes unpaid). This means that international customers may be responsible for paying inbound duties and taxes to local Customs authorities. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may then be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. vexilpod NOT responsible for any duties and taxes. The customs fee is not part of the shipping fee. Shipping is charged by the courier, and customs is charged by the local government.

No. We are sorry, if you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

No. We are sorry, so please make sure you provide a suitable delivery address.

We want to make sure you receive your order, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility.

 If you make a mistake, or things change, write to us immediately at hello@vexilpod.com and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won’t be responsible for the lost that caused by your authorization to leave the parcel in front of the door, courtyard and any places else.

 Things go wrong sometimes. We try to ensure successful deliveries by providing you with Tracking and with Delivery Confirmation. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers at the numbers provided above. You should also just double check that the address you provided to us was correct.

Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.

Each item in your order will be delivered in one of packaging bags or gift boxes.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.